PRVICAY: Globlinker Privacy Notice
This Privacy Notice describes how Globlinker collects, uses, discloses and protects your personal information when you visit our websites (globlinker.com and globlinker.app), purchase our devices or data plans, or otherwise interact with us. Globlinker is based in London, United Kingdom, and acts as the data controller for personal information collected through these services. This Notice is intended for customers and website visitors in the UK and other jurisdictions where we operate.
1. Information We Collect
1.1 Information You Provide
Contact and account information: name, email address, mailing and billing address, phone number and login credentials.
Payment details: partial credit or debit card information and billing data. We rely on third‑party payment processors and do not store full card numbers.
Communications: messages, emails and phone calls with customer support.
1.2 Information We Collect Automatically
When you use our websites or devices, we collect:
Device and technical data: device model, hardware identifiers, firmware version, configuration settings, IP address and diagnostic information.
Usage data: data consumption amounts, session duration, network performance indicators. We may use cookies and similar technologies on our websites to understand how our sites are used and to remember your preferences.
Location data: the approximate location of your device based on cell towers, Wi‑Fi networks or GPS, and your billing ZIP code.
1.3 Information from Other Sources
We may receive information about you from other parties, including identity‑verification services, payment processors, delivery carriers and network operators that supply connectivity for our devices.
2. How We Use Personal Information
We use personal information to:
Provide and maintain our devices, data plans and websites.
Process your orders, ship devices and manage your account.
Authenticate users and protect against fraud and abuse.
Communicate with you about your purchases, updates and support.
Improve our products and services through analytics and research.
Comply with legal obligations. As a UK‑based organisation, we process personal information in accordance with the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, and we honour privacy requests available under other applicable laws, such as state privacy laws in the United States.
3. How We Share Information
We do not sell your personal data. We may share your information with:
Service providers such as payment processors, shipping companies, customer support vendors and network providers. They use the information only to perform services for us.
Affiliated companies or successors in the event of a business transfer such as a merger or acquisition.
Government and law enforcement when required by law or to protect our rights.
With your consent when you agree to share information for a specific purpose.
4. Cookies and Tracking
Our websites use cookies and similar technologies to operate effectively, remember your preferences, measure site performance and deliver relevant advertising. You can manage cookie preferences through your browser settings. Blocking certain cookies may limit your ability to use some site features.
5. Data Retention
We retain personal information as long as necessary to provide services, comply with legal obligations and resolve disputes. Data about your usage may not be recoverable after one week, so you should request any usage records promptly if needed. We may keep aggregated or anonymized data indefinitely.
6. Data Security
We take reasonable administrative, technical and physical measures to protect personal information from unauthorized access, use or disclosure. While we strive to safeguard your data, no method is completely secure. You should protect your account credentials and wipe any personal data from your device before disposing of it.
7. Your Rights and Choices
Depending on your location, you may have certain rights over your personal information:
Right of access: Ask us if we hold personal data about you and request a copy of that data.
Right to rectification: Request that we correct inaccurate or incomplete information.
Right to erasure: Ask us to delete your personal data where there is no good reason for us to continue processing it.
Right to object: Object to our processing of your data where we rely on our legitimate interests. We will stop processing unless we have compelling legitimate grounds.
Right to restrict processing: Request that we restrict the processing of your personal data in certain circumstances.
Right to data portability: Request a copy of the personal data you provided to us in a structured, commonly used and machine‑readable format.
Opt‑out of marketing: Unsubscribe from marketing emails at any time. Even if you opt out of marketing, we may still send transactional or service‑related messages.
Opt‑out of targeted advertising: You can opt out of targeted advertising where applicable. We do not sell personal data.
Non‑discrimination: We will not discriminate against you for exercising your privacy rights.
If you wish to exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before fulfilling your request and may decline requests where permitted by law.
8. Children’s Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.
9. International Data Transfers
Globlinker is based in the United Kingdom. If you access our services from outside the UK, your information may be transferred to and processed in the UK or other jurisdictions that may not have the same data protection laws as your country. When we transfer personal information internationally, we implement appropriate safeguards such as standard contractual clauses or rely on adequacy regulations to ensure your data remains protected.
10. Updates to This Notice
We may update this Privacy Notice from time to time. We will post any changes on our websites with an updated effective date. Your continued use of our products or services after a change means you accept the updated Notice.
11. Contact Us
If you have questions about this Privacy Notice or wish to exercise your rights, please contact us:
Email: support@globlinker.com
We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.