Globlinker General Terms of Service

These General Terms of Service (“Terms”) govern your purchase of Globlinker portable hotspot devices, your use of our prepaid data plans, and your access to our websites and customer portal. By purchasing a device or using our services, you agree to these Terms. If you do not agree, do not use our products or services.

1. Eligibility and Accounts

·      Age requirement: You must be at least 18 years old and legally able to enter into contracts. By placing an order or creating an account, you confirm that you meet this requirement and that you are authorized to use the payment method provided.

·      Account security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately if you suspect unauthorized access.

2. Devices and Services

·      Devices: Globlinker sells portable hotspot devices designed to provide Internet access in the United States and many other countries. Service quality may vary depending on location, network availability and other factors beyond our control.

·      Prepaid data: Our data plans are prepaid. You purchase a specific amount of data upfront and can use it until it is depleted or expires. There are no recurring subscription fees. Usage beyond your purchased allowance or outside covered countries may incur additional charges.

·      Acceptable use: You agree to use Globlinker devices and services for lawful purposes only. You must not misuse, modify or resell the device, or engage in any fraudulent or illegal activity when using it. You must comply with all applicable laws and regulations.

3. Orders, Payments and Shipping

·      Placing orders: When you place an order, you must provide accurate contact, billing and shipping information. We reserve the right to cancel or refuse any order for reasons including product availability, errors in the description or price, or suspected fraud.

·      Payment: Payment is due at the time of purchase. By providing a payment method, you authorize us to charge the total order amount. We use third‑party payment processors and do not store full card numbers.

·      Taxes and duties: Prices may not include applicable taxes or import duties. You are responsible for any taxes, customs duties or other fees associated with your order.

·      Shipping and risk of loss: We ship devices to the address you specify. Title and risk of loss pass to you when the device is delivered. You should inspect your shipment upon arrival and notify us promptly if there is an issue.

4. Returns and Refunds

·      Return period: Unused devices in their original packaging may be returned within 30 days of delivery. Devices that have been activated or used are eligible for return. Prepaid data is non‑refundable.

·      Return shipping: You are responsible for return shipping costs and should obtain a tracking number. We do not refund original shipping fees.

5. Lifetime Limited Warranty

·      Coverage: We offer a lifetime limited warranty on our hotspot devices. For as long as you own the device, we warrant that it will be free from defects in materials and workmanship under normal use. If a defect occurs, we will, at our option, repair the device or replace it with a new or refurbished unit.

·      Exclusions: This warranty does not cover normal wear and tear, damage caused by misuse, abuse, accidents or unauthorized modifications, or consumable parts such as cables and batteries. The warranty is void if the device has been opened or altered by anyone other than Globlinker or an authorized service provider.

·      Making a claim: To obtain warranty service, contact our customer support with a description of the defect and proof of purchase. You may need to return the device to us at your expense. If we confirm the defect, we will repair or replace the device and cover return shipping.

·      Disclaimer: Except for the warranty expressly stated above, we make no other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.

6. Limitation of Liability

To the fullest extent permitted by law, Globlinker and our affiliates will not be liable for any indirect, incidental, special, consequential or punitive damages, including lost profits or data, arising from the use of our devices or services. Our total liability for any claim shall not exceed the amount you paid for the device or data plan.

7. Indemnification

You agree to indemnify and hold Globlinker and our officers, employees and agents harmless from any claims, damages or expenses arising from your misuse of our devices or your violation of these Terms.

8. Force Majeure

We are not responsible for delays or failures to perform that result from events beyond our reasonable control, such as natural disasters, government actions, labor disputes or network outages.

9. Governing Law and Dispute Resolution

·      Governing law: These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict‑of‑law principles. If you are a consumer resident of another country, you may have the benefit of your mandatory consumer protection laws.

·      Dispute resolution: Any dispute arising from these Terms or from your purchase or use of our devices and services will be subject to the exclusive jurisdiction of the courts of England and Wales. Both parties agree to submit to the jurisdiction of those courts and waive any objection to venue.

10. Changes to These Terms

We may update these Terms occasionally. We will post updated Terms on our websites and indicate the date of the latest revision. Your continued use of our devices or services after the changes become effective means you accept the updated Terms. If you do not agree, you must stop using the devices and services.